Hello Friends in the VRS TRIAL PROJECT:
Please view videoclip about TELUS VRS JULY UPDATE…click vimeo below.
Note the change of service hours.
Tuesday September 7, 2010
VRS move to 7 days a week, 6am to 10pm PDT
Wednesday December 1, 2010
Service moves to 7 days a week, 24 hrs a day
You can watch it here:
http://vimeo.com/14185309
Forward this email to your friends and family so that they can see it, too.
FEEDBACK Collection:
Feedback collection commencing in August – after phone has been installed for at least 30 days
Feedback will be collected by a point to point VRS call initiated thorough the Sorenson Customer Information Representatives
* Questions will be asked via ASL
* Participant answers and comments will be collected and entered unedited into a TELUS tool
* 5 to 10 questions with comments about: quality of Service, quality of Interpretation, quality of technology, overall call experience, open comments
* Feedback collection every 30 days until Dec 2010 then every 60 days
