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Full time position at WIDHH

WIDHH Careers

Established in 1956, the Western Institute for the Deaf and Hard of Hearing (WIDHH) is a unique charity serving the needs of Deaf and Hard of Hearing individuals throughout British Columbia. Our Agency provides services in Audiology, Employment Counselling, Seniors Outreach, Sign Language Interpreting and Communication Devices.  We offer a competitive salary and benefits, a friendly and dynamic work environment, and a chance to make a difference.   


Our Counselling department is current seeking a:

Case Manager / Disability Supports Specialist, VANCOUVER BC

Full-time, Contract (1 Year) Position

Start date: September 17, 2018

Job Summary:

The position supports individuals to achieve ongoing labour market attachment. Reporting to the Head of Counselling Services, the Disability Supports Specialist will serve Deaf and Hard of Hearing clients whether they are employed, unemployed, or underemployed.  The new Case Manager position is responsible for processing all disability support applications for Hearing aids, Assistive Listening Device Systems, Sign Language interpreting requests and other assistive technologies through the Employment Program of British Columbia (EPBC).

Duties Include:

  • Conduct various needs assessments with clients
  • Complete paperwork in accordance with EPBC policy and guidelines
  • Meet key performance measurements as outlined by contractors/stakeholders/WIDHH
  • Liaise with internal and external professionals: organizations, agencies, and government
  • Complete comprehensive evidenced based reports
  • Provide and monitor ongoing client case management activities through database tracking
  • Provide ongoing documentation of client progress notes in the Integrated Case Management System
  • Achieve monthly, annual goals and objectives
  • Maintain high standards of service quality
  • Provide public presentations and community outreach
  • Provide referrals to outside agencies


  • Ability to establish and maintain rapport with clients using a client-centered approach
  • Knowledge of technology, communication devices, disability supports and accommodation strategies
  • Bachelor’s Degree in relevant, disability accommodation , social services, community, or an equivalent combination of education, training, and experience
  • Solid knowledge of MS Office, MS Word, MS Excel, PowerPoint, Outlook
  • Knowledge and experience of the Integrated Case Management System (not required but is considered an asset)
  • Aptitude for navigating complex database systems
  • Attention to detail, high accuracy and adaptable
  • Highly organized, efficient, and reliable
  • Excellent communication and written English skills
  • Ability to organize and prioritize, excellent time management skills
  • Good understanding of Deaf and Hard of Hearing accommodation and communication needs
  • American Sign Language is an asset for this position
  • Demonstrated sensitivity to working with a culturally diverse caseload
  • Effective public presentation skills
  • Team player, highly motivated and focused on achieving success


Interested applicants are requested to forward their cover letter and resume by August 10, 2018.  Qualified applicants who are Deaf or Hard of Hearing are encouraged to apply.  Please reply in confidence to:

Dr. Linda Franchi, Head of Counselling
Western Institute for the Deaf and Hard of Hearing
2125 West 7th Avenue, Vancouver, BC. V6K 1X9
Email: linda.franchi@widhh.com
Fax: 604-736-4381


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