The Canadian Radio-television and Telecommunications Commission (CRTC) would appreciate your views about Message Relay Services (MRS).
The CRTC regulates and supervises broadcasting and telecommunications in Canada. One of our objectives is to ensure that Canadians with hearing or speech disabilities have equitable access to telephone services. For example, the CRTC requires many telephone companies to offer MRS to each of their subscribers. As you are likely aware, MRS are text-to-voice relay services that enable people with a hearing or speech disability to make and receive telephone calls.
On February 2, 2017, the CRTC launched a public consultation to review MRS to ensure that the services meet the needs of Canadians.
In this consultation, we would like your views on two types of MRS: 1) Teletypewriter (TTY) relay services and 2) Internet Protocol relay services. Please note that Video Relay Service will not be examined in this consultation, but will be examined at a later date.
All Canadians are invited to participate. We depend on you to tell us what you want and need. As such, we encourage you to share this information with your community. For more information, please visit the CRTC website athttp://www.crtc.gc.ca/eng/archive/2017/2017-33.htm.
