Wavefront Centre – Booking Coordinator – 20Aug20
Title: Accessible Communication Services – Booking Coordinator
Location: Vancouver, BC
Position Status: Full-Time, 35 hours per week
Reports to: Interim Director, Accessible Communication Services
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ABOUT THE OPPORTUNITY
Position Summary:
The Booking Coordinator works to intake appointments, put appointments into a database, book communication access, and confirm with all parties. Works well as a team member and has excellent computer skills. Ability to communicate effectively is essential. This position is fast-paced, requires a high level of ability to pay attention to details, and multi-tasking capabilities. Reports directly to the Interim Director of Accessible Communication Services. .
Essential Duties and Responsibilities:
- Assists with management of online database/scheduling/invoicing of regular and on-call appointments/bookings.
- Reception duties: including answering requests via email, text, Skype, FaceTime, Glide, telephone, TTY, and fax.
- Assist with drop in clients for English-ASL translation of documents and completion of forms (If applicable).
- Supports clients on basic technology training.
- Provides general information regarding external services.
- Assists with event/meeting management, responsible for staff supply needs.
ABOUT YOU, THE CANDIDATE
Education and Experience:
High School Graduation and a minimum of 1 year of related practical and work experience. An equivalent combination of education and experience may be considered.
Qualifications:
- Works well in a collaborative environment.
- Effective problem solving skills.
- Excellent organizational and analytical skills.
- Ability to communicate effectively with a range of individuals including: Deaf, DeafBlind and Hard of Hearing, interpreters, captioners, health care professionals, law enforcement, etc.
- Ability to work as part of a team and independently with minimum supervision.
- Proficient computer skills; organized with excellent attention to detail.
- Professional and respectful approach to all aspects of the position ensuring strict confidentiality.
- Wavefront Centre for Communication Accessibility is a bilingual environment (ASL/English), fluency in American Sign Language (ASL) and English is required for this position.
ABOUT WAVEFRONT CENTRE FOR COMMUNICATION ACCESSIBILITY
Established in 1956 and trusted for over 64 years, Wavefront Centre for Communication Accessibility (operating name for Western Institute for the Deaf and Hard of Hearing) is a BC based, charitable non-profit organization. Wavefront Centre serves over 14,000 Deaf and Hard of Hearing clients each year by delivering innovative services in the areas of Audiology, Counselling, Seniors Outreach, Accessible Communication Services and Communication Devices to help clients achieve full communication accessibility.
Hours of work:
The typical hours of work are 8:00am to 4:00pm, Monday to Friday. Incumbents may be asked to work overtime from time to time.
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CLOSING DETAILS
Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to:Â jenn.wilson@wavefrontcentre.ca
Please email your resume as a PDF.
Application Deadline: The position will be filled as soon as a suitable candidate is found.
Wavefront Centre for Communication Accessibility will provide accommodation, accessible formats and communication supports for the interview upon request. Wavefront Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Vanessa Tobar
Communications Assistant
Service in ASL & Spanish
Pronouns: She, Her, Hers
T: 604-736-7391 ext. 412 | TTY:604-736-2527 | F: 604-736-4381
2005 Quebec Street, Vancouver, BC, V5T 2Z6
www.wavefrontcentre.ca | @wavefrontcentre
