COVID-19: CUSTOMER UPDATE 1
March 16, 2020
Dear Canada VRS Customers,
As the COVID-19 virus situation continues to evolve, I want to update you to let you know we are working intensely to keep Canada VRS operating.
Our top priority is the health and safety of our CAV team members, our customers, and the communities where we live, work and serve across Canada.
While we are currently operating at full capacity, changes due to this virus evolve quickly and unpredictably. As such, you may experience service disruptions.
In addition, during busy times, you can help by limiting the number of calls you make and keeping your calls short. We also ask that you limit calls to 9050’s customer service team to only “essential questions”.
We also advise you to prepare to use alternative services if necessary, such as: TTYs, IP Relay and text relay services, and text 9-1-1 services.
We encourage you to keep up to date with your local government announcements and advisories and follow their guidelines and recommendations.
Stay Healthy Everyone!
Sue Decker and the SRV Canada VRS Team
