Hello,
Early this morning, the new SRV Canada VRS customer app was deployed for Mac and PC. Customers will need to clear their cache for the app to work properly.
Please follow these instructions.
On a PC:
Open your SRV Canada VRS app
Place you cursor on a dark red portion of the app (not the video portion)
Right click to see the drop down menu and select “Clear cache”
Exit the application by clicking on the X in the top right-hand corner
Restart the app and sign in – at this point you’ll get the new SRV Canada VRS app
On a Mac:
Open your SRV Canada VRS app in your Safari browser
In Safari, click on the Develop menu to open it
From that menu, select “Empty caches”
Close Safari
Restart the app in Safari and sign in – at this point you’ll get the new SRV Canada VRS app
If you continue to experience trouble with the new app, please contact Customer Support, at support@srvcanadavrs.ca
