Full time position as Medical Interpreting Service (MIS) dispatcher

For printing PDF MIS Dispatcher – December 2017

The Western Institute for the Deaf and Hard of Hearing (WIDHH) is a unique non-profit service organization for Deaf and Hard of Hearing citizens. Our Agency provides services in Audiology, Counselling, Sign Language Interpreting and Communication Devices.

We are looking for a dynamic and energetic person to fill the following full-time position:

Medical Interpreting Services (MIS) Dispatcher

Job Summary:

The MIS Dispatcher is responsible for receiving all requests to book an ASL Interpreter for a medical situation and to select and assign the interpreter best suited for the needs of the appointment.  This position reports directly to the Head of Interpreting Services.

Work Performed:

• Prioritizes requests for interpreters

• Schedules and assigns contract and program interpreters

• Participates in the preparation of assignment forms

• Online database/scheduling

• Receives requests via email, text, skype, facetime, voice phone, TTY, and fax

Experience:

• Minimum of two years experience interacting with the public, Deaf, and Deaf-Blind individuals; preferred

• Demonstrated track record with data input and retrieval

• Excellent organizational skills and experience working in a busy environment with the ability to multi-task

• Must understand the confidential nature of the position

Skills:

• Ability to communicate in an articulate and professional manner with service providers and the public

• Fluent in American Sign Language

• In-depth sensitivity to and knowledge of Deaf culture, Deaf-Blind needs, and the communication modalities of hard of hearing individuals

• Advanced computer skills

Application deadline:  Thursday, January 4th, 2018 at 5:00pm

Please reply in confidence with cover letter and resume to:

Janice Lyons, Head of Interpreting Services

Western Institute for the Deaf and Hard of Hearing

Email: jlyons@widhh.com