Shaw caption problems

Update:

here is an updated info page of how to enable/disable Closed Captioning – https://community.shaw.ca/docs/DOC-1235 you may wish to share.   As always, if anyone needs personal help or assistance to best enjoy their services from Shaw, we provide no charge technical assistance.

Anyone who is a Shaw customer and has problems with captions should contact them for help at dale.henderson@sjrb.ca .

Problems I am aware of that involve Shaw include

– pubs and other public places that are unable to turn captions on for their TVs
– captions that sometimes appear smaller than at other times

Henry Vlug had these problems and was told on January 20th by Shaw that

“we encourage you, and any of our customers with accessibility questions or challenges, to get in touch with our local Customer Care teams for personalized service. You can contact me directly at dale.henderson@sjrb.ca or SMS text to my cell phone at 403-681-4610 should you have any further concerns or feedback.

Yours truly,

Dale Henderson Director, Shaw TV Programming & VOD/Interactive Shaw Cablesystems G.P. “