Transcript of the vlog:
Hello everyone all across Canada…. I’ m Kimberly Wood. (Kim) Guess what???? Three former committee from BCVRS back for  this purpose,  so here I am representing here as BCVRS committee role. There is three of us who are former BCVRS Committee  who is stepping up again volunteering our time to ensure we all get right information and making sure that many of you are aware that CRTC is currently having SRV Canada VRS Review which has the deadline for June 9th.
What is the purpose of the VRS Review? It is for CRTC to see what needs to be improved or any changes are needed to be made. This is our opportunity to send in our Review both as committee, organizations, and individuals like you and me! CRTC has 14 Review questions that is related to our VRS service. This is our opportunity to let them know why we want to see new improvements or changes. It’s important for us all to tell them our grievances, complaints, and at the same time make suggestions or ideas for those new changes or improvements to happen! Examples are:
– trying to understand the interpreter via VRS — not clear, poor attire, bad attitude, etc.
– interpreter not understanding you or not knowing specific languages to use, you become frustrated
– waiting patiently in queue for the next interpreter then got cut off — become frustrated
– trying to use the app on phone / computer but it won’t work
– callers hanging up on you because they won’t accept doing business through third-party
The SRV Canada VRS 9050 is for customer services that is for inside information for SRV Canada VRS only. It becomes only internal issues for them, not CRTC. So The CRTC Review on VRS is important! Totally Different Roles between 9050 and CRTC Review.
We will have special zoom meeting coming up on May 7 th from 6 pm to 7:30 pm
( B.C. time) with more information and how to file those review submissions online both in English and ASL. We also will have several dates where you can sign up and come in and we will have a team of volunteers across Canada to help with your filing will be announced at that night and flyers and more vlogs will be coming up in next few weeks and after May 7 th. Everyone is welcome all across Canada to join.
Thank you very much see you all on May 7th!
This flyer is for deafblind and the public. I will be sending a video related to this on wetransfer so u can upload it to deaf bc.
If any problems please feel free to contact me.
Thank you
Kim
