Ombudsperson BC 2019/2020 Annual Report

“The complaints we received last year were wide-ranging. Concerns included disagreements over decisions that people believed were unfair, delays in receiving services and complaints about how public employees communicate. I’m heartened that people from across the province trusted us to share their complaints about public services.”

Jay Chalke, BC Ombudsperson

The Office of the Ombudsperson is an oversight office, independent of government, that has jurisdiction over more than 1,000 provincial and local public bodies in British Columbia. It has a statutory mandate to receive and investigate complaints from the public when they feel they have been treated unfairly when receiving government services. The office’s services are free, confidential and impartial. For more information visit www.bcombudsperson.ca