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Text with 911

Good morning,

People who are Deaf, Deaf-Blind, Hard-of-Hearing or Speech Impaired (DHHSI) and live in specific communities of B.C. can communicate with 9-1-1 operators using a special text service called Text with 9-1-1 (T9-1-1). To help teach people about this critical service, we hope you will share our public education materials by posting the following link to your website: http://ecomm911.ca/calling-911/T911system.php.

There are important things DHHSI persons need to know to use T9-1-1:

1. They must pre-register their cellphone with their cellphone company (e.g. TELUS, Rogers, Bell). Visit this website to register: www.textwith911.ca
2. They must have a cellphone that can make voice calls and send/receive texts. If they are not sure if their cellphone can do both, they should check with their cellphone company (e.g. TELUS, Rogers, Bell).
3. Call from an area where T9-1-1 is available. They should visit this website for a full list of communities where the service is available: www.textwith911.ca
4. In an emergency, they must first dial 9-1-1 like any other caller to establish a voice connection – this is the only way a text session can start.

To help DHHSI persons and their families understand how T9-1-1 works, we have lots of information on our website which we hope you will share. We have a special guide and step-by-step video in American Sign Language that shows how to register, how to make a 9-1-1 call and what will happen when a DHHSI person dials 9-1-1 from their registered cellphone.

It is important that people take time to learn how T9-1-1 works. DHHSI persons need to register their cellphones now, before they have to use T9-1-1 in an emergency. Registration is also available to hearing family members whose cellphones may be used in an emergency.

If we can provide any additional information that you would find helpful, please let me know. You can contact me directly by emailing jasmine.bradley@ecomm911.ca or calling 604-215-5023.

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